Frequently Asked Questions

Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our products,

services, manufacturing process, and company policies.

FAQ

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What services does your company provide?

We specialize in CNC machining, sheet metal fabrication, die-casting, and surface treatments, offering end-to-end solutions for custom metal parts.

What is your typical lead time?

Lead times vary depending on project complexity and order size. Standard prototypes are often delivered in 5–7 days, while larger production runs may take 2–4 weeks.

What certifications do you hold?

We hold ISO9001, patent certificates, and software copyright certificates, along with enterprise credit ratings to ensure reliable service.

Do you provide quality assurance?

Yes. We are ISO9001 certified and follow strict quality control processes, including first-article inspection (FAI), in-process checks, and final inspections.

Do you ship internationally?

Yes, we ship worldwide with reliable logistics partners to ensure safe and timely delivery.

What payment methods do you accept?

We accept bank transfers (T/T), Alibaba, and other secure payment methods as agreed with customers

What file formats do you accept for CNC machining?

We accept STEP, STP, IGES, DWG, and DXF files. If your format is different, our engineers can help with conversion.

Can you provide design support?

Yes, our engineering team can assist with DFM (Design for Manufacturability) recommendations to improve efficiency and reduce costs.

Where is your company located?

Our manufacturing facility is based in China, serving global clients with high-quality custom parts.

How do you handle customer confidentiality?

We take confidentiality seriously and are willing to sign NDAs to protect your intellectual property.

Didn’t find the answer you were looking for?

Contact our team today — we’re here to provide personalized support for your project needs.